And I know that right now itâ€™s a bit more difficult to find and keep employees than in times past, which makes it even more important to stay on top of your hiring â€śgame,â€ť and to put an extra focus on teambuilding. And itâ€™s with that in mind, we wanted to share a few tips.
I should also mention that the MGE Power Program helps you organize your office, build a productive team, and become a great leader for your practice. So if youâ€™re looking to improve in this regard, I highly suggest looking into it.
Alright, with that said, letâ€™s get into the tips!
TIP 1: Never, never, never, never, stop looking for new employees
Did I say never enough? Even if youâ€™re fully staffed, you should always be on the lookout for talent. If one of your current team members doesnâ€™t end up working out for whatever reason, this leaves you with options rather than starting the entire hiring process again from scratch.
Likewise, if youâ€™re looking to expand your practice, youâ€™ll be adding people regularly.
But donâ€™t just rely on online ads and sites like Indeed for your new hires.
When youâ€™re out and about, look around. At a restaurant and the host/hostess looks like theyâ€™re doing an amazing job? Offer your business card and say something like, â€śYou do an amazing job at what you do. If youâ€™re ever in the need of a job or a career change, call my office number.â€ť
A good business owner is always making note of people they meet that would be a good addition to their team, even at times when the practice isnâ€™t actively trying to fill a position.
Itâ€™s amazing how many people youâ€™ll find just out and about that have a great work ethic and willingness to succeed at their job. Take this opportunity to float the idea out there and form a relationship.
TIP 2: Start new hires out the right way
How they are handled the first few weeks is critical for a new employee. For most businesses, employee turnover tends to happen within the first few weeksâ€”and even for the ones who do stay, the tone is set and company culture instilled early on.
Iâ€™ve seen many times where the expectations were not clearly communicatedâ€”and the new hire isnâ€™t thoroughly trained on the specific job functions.Â Then later on the doctor wonders why their employees donâ€™t do everything he/she expects them to do. People are creatures of habit, it can be more difficult to try to put that toothpaste back in the tube after the fact.
TIP 3: Immediately orient new employees to the practice.
Being new to an office and a position can be disorienting and nerve-wracking. New place, new people, new expectations, new ways of doing things. And as a team, you should all want to make sure the new hire feels comfortable.
The faster they can get familiar with the office and their role in it, the better.
Here at MGE, we have a checklist for new employees to get through on their first couple of days. It includes general office policies, the mission statement, and an actual map of the office with all the rooms on it. Someone will tour them around the office so they can meet the team, see where everything is, and learn how the business works.
I suggest you do the same in your office.
We want your new employees to be familiar with the space and people theyâ€™ll be working with, as well as the basic expectations of them as an employee, why the business exists, and how each team member helps to accomplish that mission.
Tip 4: Donâ€™t shortchange their training
You put a lot of time and effort into the ads, interviewing, and hiring process. Now that theyâ€™re hired, that same intense effort should be applied to your new employeeâ€™s onboarding and training.
I know it can seem difficult â€“ after all, you hired this person because you already had more on your plate than you could handle! Butâ€¦hear me out on this.
Putting the time into a new hire (teaching them how your office does things, doing an â€śapprenticeshipâ€ť with another team member, etc.) goes a long way towards determining if they are a good fit for your practice. Making sure theyâ€™re trained properly raises the potential that they may stick around, which means youâ€™ll ultimately get more back in the long run.
If theyâ€™re not a good fit, itâ€™s a good thing you found out now and not in six months! Again, youâ€™re actually saving yourself time, which can be spent looking for another applicant.
By the way, to make this easier for you, we created DDS Successâ€”our online team training platform. We provide on-demand video training for your whole team, including specific job training, front office systems, teambuilding exercises, and much more. You can schedule a free demo here.
Tip 5: Get them productive quickly
As I mentioned earlier, the tone is set for the working relationship early on. If you donâ€™t give them much to do early on as they learn the ropes, theyâ€™ll start to get used to that workloadâ€”meaning theyâ€™ll think they donâ€™t need to work very hard because thatâ€™s just â€śhow it goesâ€ť in this office.
So, make sure that you (or the office manager) are prompt about giving them new duties as they get trained.
And when they do things successfully, acknowledge them for doing a great job! This may seem obvious, but most of the time weâ€™re busy ourselves and tend to underestimate how an acknowledgment can make an employee feel important.
Likewise, if they seem to be having trouble, check up on them and find out what you can do to help. Maybe they have a misunderstanding, or maybe they canâ€™t quite grasp something, or maybe itâ€™s something else entirely. No matter what the problem is, take the time to help them get back on track.
Your staff are important â€“ after all, without them, youâ€™d have a hard time running all of it by yourself â€“ so, itâ€™s vital to check up on them, acknowledge their good work, and keep them winning on their job.
And if you have any questions on this topic, feel free to email me at JohnA@mgeonline.com.